Returns/Refunds

From the time the product arrives in your hands, you have a seven-day appreciation period (including public holidays). Customer service is closed on national holidays and weekends. Please pay attention to the time if you want to return or exchange the product. If during this period, the product has not been opened, used, damaged by non-artificial defects, malfunction or any other factors, and except for the following situations, "Xianghaizhisuo HAMABE LAB" will accept returns.

1. Kitchen utensils: Due to personal hygiene, if the product has been unpacked, "HAMABE LAB" cannot accept returns.

2. Customized wooden chopsticks, accessories and other accessories: the product is unpacked and used, no return or exchange is provided.

3. The product description itself is the product that specifically indicates that it cannot be returned or exchanged.

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※ Precautions※

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1. Refund: After the goods are received and confirmed to be correct, we will complete the refund operation within 7 working days; the remittance part will be refunded in the middle and end of each month.

● Refund: If you pay by credit card when ordering, we will directly refund to your credit card account. Due to different bank operating hours, it is estimated that you will see it on your credit card statement 7-21 days after the refund Go to the refund details, or you can also check with the credit card issuing bank.

● Refund Refund: If you choose to remit money when ordering, we will directly refund to the remittance account you designated at that time.

● If the returned product does not meet the free shipping standard, the original order will be charged with the announced shipping fee.

● There is no return or exchange service for products in the discount zone.

2. Exchange: The product does not accept exchange. If you need to exchange, please ask the customer service staff for assistance. The customer service staff will return the product for you, and then please place another order.